cq777 Privacy Policy — How We Handle Your Data

cq777 ("cq777", "we", "us", "our") operates the online gaming platform accessible at cq777.pro and is committed to handling the personal data of its users with care, transparency and in accordance with applicable data protection principles. This Privacy Policy ("Policy") applies to all individuals who visit, register an account with, or otherwise interact with the cq777 platform, including players based in Bangladesh and any other territory from which the Service is accessed.

By registering an account or using the cq777 Service in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Service. This Policy should be read alongside the cq777 Terms and Conditions, which together govern your use of the platform.

cq777 collects personal data in several ways: directly from you when you register and use the Service, automatically when you interact with the platform, and from third-party sources where this is necessary to verify your identity or process payments. The categories of personal data we collect include:

• Registration and identity data: your name, date of birth, mobile phone number, and any identity documents submitted for KYC verification (such as a national ID card, passport, or other government-issued document). This category also includes selfie or liveness-check data where required for identity verification.
• Financial and transactional data: details of your deposit and withdrawal transactions, the payment methods used (such as the mobile wallet account number associated with your bKash, Nagad or Rocket account), transaction amounts in BDT, and transaction timestamps. cq777 does not store full payment card numbers or full mobile wallet PINs.
• Technical and usage data: IP address, device type, operating system, browser type and version, session start and end times, pages and features accessed, bet history, game session data, and clickstream data. This data is collected automatically when you use the platform and is used for security monitoring, fraud prevention, and service improvement.
• Communications data: the content of any messages, emails or support tickets you send to cq777, including any personal information you choose to include in those communications. We retain communications for a period consistent with our data retention policy in order to maintain an accurate record of support interactions.
• Responsible gaming data: information you provide when setting deposit limits, self-exclusion periods, session reminders or other player-protection tools. This data is treated with a high level of sensitivity and is used only for the purpose of operating the relevant player-protection features and supporting any related compliance obligations.

Where you provide personal data about another individual (for example, when reporting a concern), you must ensure you have the right to share that information and that the individual is aware their data will be shared with cq777. cq777 processes such data only for the purpose for which it was provided.

cq777 uses the personal data described above for the following purposes, all of which are necessary either to provide the Service, meet legal obligations, or pursue our legitimate interests in operating a safe and sustainable gaming platform:

• Account creation and management: to register your account, verify your identity (KYC), maintain your account settings, and handle any changes to your account details including password resets and contact information updates.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and any other supported payment methods, to verify that payment methods belong to the registered account holder, and to maintain transaction records as required by applicable law.
• Fraud prevention and security: to monitor account activity for patterns indicative of fraudulent activity, money laundering, collusion or other prohibited conduct; to investigate and respond to suspected violations of the Terms; and to protect the integrity of the platform for the benefit of all players.
• Responsible gaming: to operate deposit limits, self-exclusion, session reminders and other player-protection features; to identify players who may be showing signs of problem gambling and to take appropriate protective action where warranted; and to comply with responsible gaming obligations.
• Customer support: to respond to queries, complaints and account issues raised through the cq777 support channel; to maintain accurate support records; and to improve support processes based on interaction patterns.

cq777 does not use personal data for automated decision-making processes that produce significant legal effects or similarly significant effects on users, except where this is necessary for fraud detection or compliance purposes, in which case any automated decision will be subject to human review upon request.

cq777 processes personal data on the following legal bases, each of which applies to the categories of processing described in this Policy:

• Contractual necessity: processing that is necessary to register your account and to deliver the Service you have requested — including account management, payment processing and game delivery — is carried out on the basis that it is necessary for the performance of the contract between you and cq777.
• Legal obligation: processing required to comply with anti-money laundering (AML) regulations, KYC obligations, fraud reporting requirements, and any other mandatory requirements imposed on cq777 by applicable law is carried out on the basis of legal obligation.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services is carried out on the basis of cq777's legitimate interests in operating a secure, compliant and sustainable gaming platform — provided that this processing does not override your fundamental privacy rights.
• Consent: where cq777 processes personal data on the basis of your consent — for example, for certain types of marketing communications or optional analytics — you may withdraw that consent at any time by contacting cq777 support. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

cq777 does not sell, rent or trade personal data. cq777 may share personal data with third parties only in the following limited circumstances:

• Service providers and data processors: cq777 engages third-party service providers to assist in operating the platform — including payment processors (bKash, Nagad, Rocket and Upay infrastructure providers), KYC verification services, game providers (including Pragmatic Play, Evolution Gaming, Ezugi and Spribe), fraud detection services and technical infrastructure providers. These providers access personal data only as necessary to perform their contracted functions and are bound by confidentiality obligations.
• Legal and regulatory requirements: cq777 may disclose personal data to law enforcement agencies, regulatory authorities or other government bodies where required to do so by applicable law, court order or lawful request. cq777 will, where legally permitted, endeavour to notify you before complying with such a request.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of cq777's business or assets, personal data held by cq777 may be transferred to the acquiring entity as part of that transaction. Where this occurs, cq777 will endeavour to ensure that the receiving entity is bound by privacy obligations equivalent to those set out in this Policy.
• With your consent: cq777 may share personal data with third parties for purposes not described in this Policy where you have given your explicit prior consent. You may withdraw such consent at any time.

Where personal data is shared with third-party service providers, cq777 takes reasonable steps to ensure that those providers maintain appropriate technical and organisational security measures and process data only as instructed by cq777.

When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, the transaction is processed through the relevant payment provider's infrastructure. cq777 receives confirmation of the transaction outcome and the account reference used but does not receive or store your full mobile wallet PIN, full card number or any other full payment credential. The payment account reference (for example, the mobile number registered to your bKash or Nagad account) is stored by cq777 solely for the purposes of verifying payment method ownership, processing withdrawals, and maintaining transaction records as required by applicable financial regulations.

cq777 applies enhanced scrutiny to financial data in line with its anti-money laundering (AML) obligations. Where unusual transaction patterns are detected — for example, unusually large deposits, rapid deposit-withdrawal cycles with no or minimal gameplay, or deposits from multiple payment methods — cq777 may place a temporary hold on withdrawal requests pending a review. This is a standard AML compliance measure and does not necessarily imply any wrongdoing on the part of the account holder.

cq777 uses cookies and similar technologies (collectively, "cookies") on the platform. Cookies are small text files placed on your device that allow the platform to recognise your browser, remember your session state, and collect usage data. The types of cookies used by cq777 are:

• Essential cookies: these are strictly necessary for the platform to function correctly. They include session cookies that maintain your login state while you are active on the platform, security cookies that help detect and prevent fraudulent activity, and cookies that store your language and display preferences. These cookies cannot be disabled without significantly impairing your ability to use the Service.
• Analytical cookies: these cookies collect aggregated, anonymised data about how users interact with the platform — for example, which pages are visited most frequently, how long users spend on each page, and which features are used most. This data is used to improve the platform's design and performance. Analytical cookies do not identify individual users.
• Functional cookies: these cookies remember choices you make on the platform — such as your preferred display language — so that the platform can provide a more personalised experience on subsequent visits. Disabling functional cookies may mean that certain personalisation features are unavailable.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the platform. Instructions for managing cookies vary by browser; you can typically find them in your browser's privacy or settings menu. cq777 does not use cookies to track your activity on websites other than cq777.pro.

cq777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and for as long as is required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to meet AML and financial record-keeping requirements; communications and support records are retained for two years from the date of the relevant interaction; and technical and usage logs are retained for up to twelve months.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, cq777 will securely delete or anonymise the data. Where anonymisation is used, the resulting data (which can no longer be attributed to any individual) may be retained and used for statistical or analytical purposes without time limit.

cq777 applies a range of technical and organisational measures to protect the personal data it holds against unauthorised access, accidental loss, alteration or disclosure. These measures include: SSL (TLS) encryption for all data transmitted between your device and the cq777 platform; access controls that restrict access to personal data to authorised personnel only, based on the principle of least privilege; secure storage of account credentials using industry-standard hashing; regular security assessments of platform infrastructure; and staff training on data protection and information security practices.

While cq777 takes data security seriously and applies reasonable precautions, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: use a strong, unique password for your cq777 account, do not share your login credentials with anyone, and notify cq777 support immediately if you suspect your account has been accessed without your authorisation.

Subject to applicable law, you have the following rights in relation to your personal data held by cq777. To exercise any of these rights, please contact cq777 support using the email address provided in the footer of this website. cq777 will respond to verified requests within a reasonable time:

• Right of access: you have the right to request a copy of the personal data that cq777 holds about you, together with information about how that data is used and shared. cq777 may ask you to verify your identity before fulfilling an access request.
• Right to rectification: if any personal data cq777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you have withdrawn consent and no other lawful basis applies — you have the right to request that cq777 delete your personal data. This right does not apply where retention is required by law or for the establishment, exercise or defence of legal claims.
• Right to restrict processing: in certain circumstances you have the right to request that cq777 restrict the processing of your personal data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to object: you have the right to object to processing that is carried out on the basis of cq777's legitimate interests. Where you object, cq777 will cease that processing unless cq777 can demonstrate compelling legitimate grounds for continuing that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

To exercise any of the above rights, please send a written request to the cq777 support email address displayed in the footer. cq777 may need to verify your identity before processing your request. cq777 will endeavour to respond within 30 days of receipt of a verified request; where a response within that period is not possible due to the complexity or volume of requests, cq777 will notify you and provide an updated timeline.

The cq777 Service is strictly intended for adults aged 21 and above. cq777 does not knowingly collect personal data from any person under the age of 21. If cq777 becomes aware that personal data has been collected from a person who is under 21, that data will be deleted without delay and the associated account will be closed. If you have reason to believe that a minor has registered an account or provided personal data to cq777, please contact cq777 support immediately using the email address in the footer of this website.

cq777 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or other relevant developments. When material changes are made, cq777 will notify registered users by posting a notice on the platform or by other reasonable means. The updated Policy will be effective from the date of its publication on cq777.pro.

Your continued use of the cq777 Service following the publication of an updated Privacy Policy constitutes your acceptance of the changes. You are encouraged to review this Policy periodically. The "Last updated" date at the top of this Policy indicates when the most recent revision was made.

If you have any questions, concerns or requests relating to this Privacy Policy or the way cq777 handles your personal data, please contact the cq777 support team using the email address displayed in the footer of this website. All privacy-related requests are handled by cq777's data team and will be acknowledged promptly. Please include your registered account reference and a clear description of your query or request to help us respond as efficiently as possible.

Please do not include sensitive account credentials such as passwords or full payment details in any email correspondence. Account security matters should always be handled through the secure login area of the platform. cq777 will never ask you to provide your full password by email or through any channel other than the secure login interface on the platform.